PROCESSING, SHIPPING & DELIVERY

  • Can I adjust my order after I've placed it?

    We totally get it—sometimes you've ordered too many things or regret not purchasing a few extra colors or items. Don't worry; we would love to adjust your order as long as it has not been fulfilled yet! Please leave us a message via live chat or email us at cs@igelbeauty.com with the following ...
  • Can I pickup my order?

    Unfortunately, we are unable to accommodate pickups at this time. Please let us know if there’s anything we can do to make it convenient for you to receive your package by reaching out to us via chat or email at cs@igelbeauty.com If you are in need of supplies immediately, we recommend our appro...
  • Can I receive my order faster?

    Are you in a rush to receive your order? You may be interested in purchasing our VIP Pass: Skip The Line. Please read below for specifications. Need your order faster than our current processing time? Purchase our VIP Skip the Line processing, and you'll go to the front of the line!  For your V...
  • How do I track delivery of my order?

    Once your order is shipped out, a tracking number will be provided to you in your Shipping Confirmation email. Please allow 1-2 business days for your tracking number to update once you have received it via SMS/Email. If you don't see the email in your inbox, try checking your spam folder or add...
  • How long does it take to process and ship an order?

    We do our best to process orders within 3-5 business days. Orders placed during peak times, such as sales and holidays, may take longer to leave our fulfillment center. We also do not ship on Sundays or major holidays. If you would like to expedite your order’s processing stage, you may purchase...
  • I did not receive my confirmation email. What can I do?

    Most of the time, this occurs because the wrong email address is entered or there's no email address provided at all. It is also possible that cs@igelbeauty.com was not added to the safe senders list; hence, the email confirmation could be sitting in your spam or junk folder. Throughout our orde...
  • I provided the wrong delivery address! Can I change it?

    Did you enter the wrong shipping address while placing your order? Don't worry! As long as your order is unfulfilled or in the queue for processing, we can certainly change the shipping address to the correct one. Please leave us a message via live chat or email us at cs@igelbeauty.com immediatel...
  • My package says delivered, but I didn't receive it.

    We're so sorry to hear that you have not received your order yet. There are times when the courier marks the tracking as delivered, but it doesn't get dropped off until the next day or so. Kindly give the courier a chance to deliver your parcel within the next 3 business days. We also encourage ...
  • My package was "Returned To Sender"

    We're sorry to hear that your tracking has been updated to "Returned to Sender". There are a few reasons an order can be returned to sender: The address provided at checkout was incomplete or incorrect. The recipient declined the package. The package was awaiting pickup at the recipient's Post ...
  • Shipping Boxes: Sizes and Measurements

    Ever wondered about the boxes that we use to ship out your orders? Wonder no more as we have listed it for you! To get a better idea of which boxes are used for the items you purchased and the shipping method selected, kindly refer below to each box’s dimension. Note: Kindly bear in mind that th...
  • There are missing or incorrect product(s) in my order. What should I do?

    We're so sorry to hear that this has happened! We would love to rectify this situation ASAP. We take these concerns very seriously and will do everything we can to make things right. Please leave us a message via live chat or email us at cs@igelbeauty.com with the following information to expedit...
  • What are your shipping cost/rates?

    Our shipping rates are based on the weight, dimension of the box, and final delivery location. You may check your estimated shipping cost at checkout or in your shopping cart while you shop! Please note that iGel Beauty is NOT responsible for customs, duties, taxes, and/or VAT (Value Added Tax) ...
  • What happens if my order is damaged upon arrival?

    As much as we want to provide exceptional service, some things like shipping and handling are already outside of our control, which is most of the time the cause of damaged items or packages. Don't worry, though! We will be here to support you. To start, we highly recommend that you purchase pac...
  • What is iGuard Package Protection?

    iGel Beauty is proud to partner with a third-party package protection insurance company. By selecting "Package Protection" at checkout, your order will be protected from damage, loss, or theft. To make sure that iGuard is included in your order, you can check the slider option upon checking out. ...
  • Why is my order marked "Pre-Shipment"?

    We do our best to process all orders within 3-5 business days unless there is an unexpectedly high volume due to peak times such as sales or holidays. Once our fulfillment team has packed your order, they will generate a tracking number, and you will receive an email confirmation with your shipp...
  • Why is my order unfulfilled?

    No need to worry; unfulfilled means your order is currently being picked, quality checked, and prepared for shipment. Once your order has shipped, your order status will change to Fulfilled/Shipped. You'll receive an email and/or an SMS with your tracking details once this happens! We do our bes...