Most of the time this occurs because a wrong email address is entered, or cs@igelbeauty.com was not added to the safe senders list.
Throughout our order and shipping process, we send 2-3 emails: an order confirmation, a fulfillment notice, and a shipping notice if tracking is available.
If you believe you may have entered your email wrong, please leave us a message via live chat or email us at cs@igelbeauty.com, and we'll be happy to assist!
Nov 24, 2022