We're so sorry to hear that this has happened! We would love to rectify this situation ASAP. We take these concerns very seriously and will do everything we can to make things right. Please leave us a message via live chat or email us at email@example.com with the following information to expedite your concern:
1. Order #
2. Name of product(s) not received
3. Did you receive anything that you did not order instead?
4. Did you notice any tampering with your package? (Rips, holes, "re-taping") If so, please provide supporting documents for the report.
- Photos of the box show how they is tampered with, damaged or if it has any holes in them
- Provide photos of the box where the items were shipped.
- A photo of the products inside the box displayed as they arrived to you
- At least one photo of the box with the shipping labels visible and attached to it
5. Method of reimbursement: gift card, direct refund, or reshipment
We kindly encourage that any order issues be notified to iGel Beauty as soon as possible. This gives us enough time to investigate the issue and resolve it to your satisfaction as quickly as possible. We want to make sure that you are completely satisfied with your order. That's why we encourage you to report any order issues immediately, but within 30 calendar days upon receipt.