We're so sorry to hear that this has happened! We would love to rectify this situation ASAP. We take these concerns very seriously and will do everything we can to make things right. Please leave us a message via live chat or email us at cs@igelbeauty.com with the following information to expedite your concern:
1. Order #
2. Name of the product(s) you ordered but did not receive
3. Did you receive anything that you did not order? If so, kindly provide a photo of the item(s) you have received
4. Did you notice any tampering with your package (rips, holes, "re-taping")? If so, please provide supporting documents for the report
- Photos of the box showing how it is tampered with, damaged or if it has any holes in it
- A photo of the products inside the box displayed as they arrived to you
- At least one photo of the box with the shipping labels visible and attached to it
5. Method of reimbursement: gift card, direct refund, or reshipment
Note: Kindly make sure that all items are new, unused, sealed, and in the same condition that you received them. If you happen to receive a product that is not the one that you purchased, a photo must be submitted for documentation of the condition, and please do not open and take the item out of the box for safety, cleanliness, and hygiene purposes if a return is to be initiated.
We kindly encourage that any order issues be notified to iGel Beauty as soon as possible. This gives us enough time to investigate the issue and resolve it to your satisfaction as quickly as possible. We want to make sure that you are completely satisfied with your order. That's why we encourage you to report any order issues immediately but within 30 calendar days upon receipt.
To initiate a return, attached herein is our Return Policy to guide you throughout the process.