There are missing product(s) in my order. What should I do?

We're so sorry to hear that this has happened! We would love to rectify this situation ASAP - we take these concerns very seriously and will do everything we can to make things right.
Please leave us a message via live chat or email us at with the following information to expedite your concern:

1. Order #
2. Name of product(s) not received
3. Did you receive anything that you did not order instead?
4. Did you notice any tampering with your package? (Rips, holes, "re-taping") If so, please provide supporting documents for the report.

  • Photos of the box showing how they are tampered/damaged or if it has any holes in them
  • Provide photo/s of the box where the items were shipped in
  • Photo of the products inside the box displayed as they arrived to you
  • At least one photo of the box with the shipping labels visible and attached to it.

5. Method of reimbursement - gift card, direct refund, or a reshipment.

*Any order issues must be notified to iGel Beauty within 7 days of receipt.

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