I provided the wrong delivery address! Can I change it?

Did you enter the wrong shipping address while placing your order? Don't worry! As long as your order is unfulfilled or in the queue for processing, we can certainly change the shipping address to the correct one. Please leave us a message via live chat or email us at cs@igelbeauty.com immediately.

Change of address is only possible if your order has not been fulfilled yet. If your order has already shipped, you will need to contact the courier to reroute your package. Any orders that are RTS or "Returned-To-Sender" due to an incorrectly provided address are applicable to a reshipping fee or a restocking fee.

To learn more about RTS packages, we've linked our related article for you here. On the other hand, here are some links to the shipping carriers' websites where you can change the delivery address for your package:

We can also assist you in intercepting your package! Our lines are always open to support our Beauties, so feel free to leave us a message. ♡

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