Why is my order unfulfilled?

No need to worry; unfulfilled means your order is currently being picked, quality checked, and prepared for shipment. Once your order has shipped, your order status will change to Fulfilled/Shipped. You'll receive an email and/or an SMS with your tracking details once this happens!

We do our best to process orders within 3-5 business days. Please know that orders placed during peak times, such as sales and holidays, may take longer to leave our fulfillment center. We also do not ship on Sundays or major holidays.

If your order has been unfulfilled for more than the stated standard timeline, you can contact our customer support team via live chat or email us at cs@igelbeauty.com.

Aug 11, 2023

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