Hey Beauties! Have you recently bought a technical product from us? 🥰 If so, the warranty will be valid upon the the delivery date. If the iGel technical product was purchased through a third-party supplier, please be sure to hold onto the original copy of the receipt as proof of purchase as this will be requested once you reached out to us regarding your concern.
Below is a record of the manufacturer warranty that comes with each product line.
30 Day Manufacturers Warranty:
Diamond E-file and Lamp:
- Diamond Wireless Go E-file
- Diamond Desktop E-File
- V10 Diamond LED Wireless Lamp
- V20 Diamond LED Wireless Rechargeable Lamp
- V50 Diamond LED Wireless Rechargeable Lamp
- V600 Diamond LED/UV Lamp (Wired)
Other Technical Products:
Refurbished Products will have a 14-day manufacturers warranty.
6 Months Manufacturers Warranty:
1 Year Manufacturers Warranty:
- Model XS 1.0 & 2.0 Wireless Rechargeable e-File
- Hybrid Pro 2.0 Wireless UV/LED Lamp
- Chrome Edition Hybrid Pro Lamp (Silver or Rose Gold)
The Warranty will NOT cover:
Physical Cosmetic Damages or Mishandling
Adapter or Cord Damage/Replacement
Please note: The warranty will be voided if the item is disassembled for any reason. No exceptions.
My product is not working and I believe it may be covered under the warranty.
Not to worry! - you may go ahead and initiate a repair process by reaching out through email@example.com or chatting with one of our live chat representatives.
If your product is deemed to be covered under the warranty - the shipping label, repair, and return label fees will be covered by us! If it is deemed not covered under warranty we will invoice you for the applicable fees prior to shipping the item back.