TECHNICAL SUPPORT & WARRANTY

  • How do I initiate a repair? What is your repair process?

    Hi Beauty, We are constantly updating our FAQ and troubleshooting guide so that the hassle of sending in your product may be prevented. However, if you still cannot resolve your concern or would like to go ahead and initiate a repair, please contact us at cs@igelbeauty.com with the below informa...
  • Troubleshooting Guide: Airbrushes

    Can't find your issue below? Contact us at cs@igelbeauty.com to initiate a repair. How do I use my airbrush? 1. Fasten the handpiece onto the air compressor. 2. Fill the cup halfway with 100% Pure Acetone. 3. Add in about 3-4 drops of iGel Beauty Gel or Lacquer Polish of your choice. 4. Mix t...
  • Troubleshooting Guide: E-Files

    Can't find your issue below? Contact us at cs@igelbeauty.com to initiate a repair. My drill keeps adjusting its speed - is this normal? This is completely normal! When your e-File is in use, the drill has a natural torque adjustment when pressure is applied to maintain RPM's.  The revving up ...
  • Troubleshooting Guide: Lamps

    Can't find your issue below? Contact us at cs@igelbeauty.com to initiate a repair. Why isn't the lamp curing my gel polish? There are several different reasons why your gel may not be curing properly. 1. Cure times may need to be adjusted depending on the thickness of the coats applied, and the...
  • What's your warranty policy?

    Hey Beauties! Have you recently bought a technical product from us? 🥰 If so, the warranty will be valid upon the the delivery date. If the iGel technical product was purchased through a third-party supplier, please be sure to hold onto the original copy of the receipt as proof of purchase as this...