TECHNICAL SUPPORT & WARRANTY

  • How do I initiate a repair? What is your repair process?

    Hi Beauty, We are constantly updating our FAQ and troubleshooting guide so that the hassle of sending in your product may be prevented. However, if you still cannot resolve your concern or would like to go ahead and initiate a repair, please contact us at cs@igelbeauty.com with the below informa...
  • Lamps and Troubleshooting Guide

    Advanced, affordable, and illuminating! Our Lamps come with all the necessary accessories needed to cure your nails in a flash! Simply select your medium, and let the light bring you perfectly cured nails. Lamps are a necessary tool for curing Gel, Top Coats, Builder in a Bottle, Sculpture Gel, a...
  • Troubleshooting Guide: Airbrushes

    Can't find your issue below? Contact us at cs@igelbeauty.com to initiate a repair. How do I use my airbrush? 1. Fasten the handpiece onto the air compressor. 2. Fill the cup halfway with 100% Pure Acetone. 3. Add in about 3-4 drops of iGel Beauty Gel or Lacquer Polish of your choice. 4. Mix t...
  • Troubleshooting Guide: E-Files

    Say goodbye to sore fingers and tired wrists. E-Files are a definite game changer. An electronic file is an automatic buffing machine used for prepping, shaping, smoothening, cleaning, and so much more! Hand piece on hand, the E-File is an essential modern tool for speedy nail sessions. Not onl...
  • What's your warranty policy?

    Hey Beauties! Have you recently bought a technical product from us? 🥰 If so, the warranty will be valid upon the the delivery date. If the iGel technical product was purchased through a third-party supplier, you can register the warranty by sending us a photo of the warranty card along with the o...