What's your warranty policy?

Hey Beauties! Have you recently bought a technical product from us? 🥰 If so, the warranty will be valid upon the the delivery date. If the iGel technical product was purchased through a third-party supplier, you can register the warranty by sending us a photo of the warranty card along with the original receipt through our email address warranty@igelbeauty.com.

Below is a record of the manufacturer warranty that comes with each product line.

30 Day Manufacturers Warranty:

Airbrush Systems:

Diamond E-file and Lamp:

Other Technical Products:

60 Day Manufacturers Warranty:

6 Months Manufacturers Warranty:

1 Year Manufacturers Warranty:

The Warranty will NOT cover:
Physical Cosmetic Damages or Mishandling
Adapter or Cord Damage/Replacement
Water/Acetone Damage
Refurbished Items

The warranty will be voided if the item is disassembled for any reason. No exceptions.

Warning: Using of incorrect charger on your technical devices may cause damage and will automatically void the warranty. Any fake or non-authorized accessory should be avoided since it could damage your device. Please use the adapter included in the box to charge your devices.

This damage will not be covered by the warranty, including accidental handling damages.

I purchased from iGel Beauty directly! Do I still need to register the warranty?

Rest assured that the records are available on our end already and you will only need to complete a repair request form to proceed with a repair service!

My product is not working and I believe it may be covered under the warranty.

Not to worry! - you may go ahead and initiate a repair process by reaching out through cs@igelbeauty.com or chatting with one of our live chat representatives.

If your product is deemed to be covered under the warranty - the shipping label, repair, and return label fees will be covered by us!  If it is deemed not covered under warranty we will invoice you for the applicable fees prior to shipping the item back.

To learn more, visit our FAQ here: How do I initiate a repair? What is your repair process?

Aug 18, 2022

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