What happens if my order is damaged upon arrival?

If your order is damaged upon arrival there are (3) options for reimbursement: a reshipment, a gift card that can be used instantly and never expire, or we may process a refund to the original method of payment which may take 3-5 business days.

Please leave us a message via live chat or email us at cs@igelbeauty.com with the following information to expedite your concern.

1. Your Order #
2. Photo of the condition the package arrived in.
3. Was your order packaged adequately?
4. Photo of the broken/damaged/spilled items
5. List of the broken/damaged/spilled items
6. Method of Reimbursement - gift card, direct refund, or reshipment.

This will help us improve our Quality Assurance procedures and address any issues with the courier to prevent this from happening again.

All order issues must be informed to iGel Beauty within 7 days that the package is marked delivered.

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