There are missing product(s) in my order. What should I do?

We're so sorry to hear that this has happened! We would love to rectify this situation ASAP - we take these concerns very seriously and will do everything we can to make things right.
Please leave us a message via live chat or email us at cs@igelbeauty.com with the following information to expedite your concern:

1. Order #
2. Name of product(s) not received
3. Did you receive anything that you did not order instead?
4. Did you notice any tampering of your package? (Rips, holes, "re-taping") If so, may you please provide a photo
5. Method of reimbursement - gift card, direct refund, or reshipment.

*Any order issues must be notified to iGel Beauty within 7 days of receipt.

Mar 16, 2021

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