We're so sorry to hear that this has happened! We would love to rectify this situation ASAP - we take these concerns very seriously and will do everything we can to make things right.
Please leave us a message via live chat or email us at firstname.lastname@example.org with the following information to expedite your concern.
1. Order #
2. Name of product(s) not received
3. Did you receive anything that you did not order instead?
4. Did you notice any tampering of your package? (Rips, holes, "re-taping") If so, may you please provide a photo
5. Method of reimbursement - gift card, direct refund, or reshipment.
*Any order issues must be notified to iGel Beauty within 7 days of receipt.