My discount/promo code is not working. What should I do?

There are multiple reasons why your discount/promotion code may not be working:

1. You may need to clear your cookies, cache, and browser history. You may also place your order using a private browser aka incognito mode.
2. You may be entering the discount/promo code incorrectly; make sure it's exactly as you received it, without any spaces. Make sure to click the "Apply" button to apply it to your order.
3. You may not be eligible. Some discount/promo codes are only eligible for one-time use only.
4. The discount/promo code may not be valid for the items in your cart. Some items are automatically discounted, so no code is required.
5. The discount/promo code entered has expired. Some discount codes are only valid for a limited time.

If your discount code is still not working after checking all of the above, please get in touch with us at cs@igelbeauty.com and we will replicate this order on our end.