SHIPPING & DELIVERY

  • Can I adjust my order after I've placed it?

    We totally get it - sometimes you've ordered one-too-many-things, or regret not purchasing a few extra colors. Don't worry - we would love to adjust your order as long as it has not been fulfilled yet! Please leave us a message via live chat or email us at cs@igelbeauty.com with the following i...
  • Can I cancel my order?

    We're so sorry to hear that you wish to cancel your order.  We would be more than happy to assist you with any adjustments if you'd wish instead! We may only cancel your order if it has not been fulfilled yet.  Please contact us via Live Chat or cs@igelbeauty.com and provide us your order # and ...
  • Can I pickup my order?

    We do not allow pickups at the current time.
  • Can I receive my order faster?

    Are you in a rush to receive your order? You may be interested in purchasing our VIP Pass: Skip The Line. Please read below for specifications. Need your order faster than our current processing time? Purchase our VIP Skip the Line processing and you'll go to the front of the line!  For your VI...
  • How do I track delivery of my order?

    Once your order is shipped out, a tracking number will be provided to you in your Shipping Confirmation email. Please allow 1-2 business days for your tracking number to update once you have received it via SMS/Email. If you don't see the email in your inbox, try checking your spam folder or add...
  • How long does it take to ship an order?

    We do our best to ship out orders within 3-5 business days. Orders placed during peak times such as sales and holidays may take longer to leave our fulfillment center. We also do not ship on Sundays or major holidays. If you would like to expedite your processing stage, you may purchase our VIP...
  • I did not receive my confirmation email. What can I do?

    Most of the time this occurs because a wrong email address is entered, or cs@igelbeauty.com was not added to the safe senders list. Throughout our order and shipping process, we send 2-3 emails: an order confirmation, a fulfillment notice, and a shipping notice if tracking is available. If you ...
  • I provided the wrong delivery address! Can I change it?

    Did you enter the wrong shipping address while placing your order? We will be happy to change the shipping address of your order as long as it has not been fulfilled yet. Please leave us a message via live chat or email us at cs@igelbeauty.com immediately. Change of address is only possible if...
  • I received the wrong item(s). What should I do?

    We're so sorry to hear that this has happened! We would love to rectify this situation ASAP - we take these concerns very seriously and will do everything we can to make things right. Please leave us a message via live chat or email us at cs@igelbeauty.com with the following information to exped...
  • My package says delivered, but I didn't receive it.

    We're so sorry to hear that you have not received your order yet.  There are times that the courier marks the tracking as delivered but it doesn't get dropped off until the next day or so. In the meantime, we recommend that you check in with your neighbors and other members of your household in ...
  • My package was "Returned To Sender"

    We're sorry to hear that your tracking has been updated to "Returned to Sender". There are a few reasons an order can be returned to sender: The address provided at checkout was incomplete or incorrect. The recipient declined the package. The package was awaiting pickup at the recipients Post O...
  • There are missing product(s) in my order. What should I do?

    We're so sorry to hear that this has happened! We would love to rectify this situation ASAP - we take these concerns very seriously and will do everything we can to make things right. Please leave us a message via live chat or email us at cs@igelbeauty.com with the following information to expedi...
  • What happens if my order is damaged upon arrival?

    If your order is damaged upon arrival there are (3) options for reimbursement: a reshipment, a gift card that can be used instantly and never expire, or we may process a refund to the original method of payment which may take 3-5 business days. Please leave us a message via live chat or email us...
  • What is iGuard Package Protection?

    iGel Beauty is proud to partner with a third party package protection insurance. By selecting "Package Protection" at checkout, your order will be protected from damage, loss or theft.* In the unfortunate case that your order never comes or is broken upon arrival, you can easily receive a reimbur...
  • Why is my order marked "Pre-Shipment"?

    Most of our orders are processed within 3-5 business days unless there is unexpected high volume due to peak times such as sales or holidays. Once our fulfillment team is packing your order, they will create a tracking number for you and you will receive a confirmation email with your newly issu...
  • Why is my order unfulfilled?

    No need to worry, unfulfilled just means your order is currently being picked, quality checked and prepared for shipment. Once your order has shipped your order status will then change to Fulfilled/Shipped. You'll receive an email with tracking once this happens!