Loyalty Points and Rewards

Loyalty Points and Rewards

Users who have accounts with us can earn points by doing various tasks presented on our site. These points can be used to redeem a series of rewards offered on our site upon checking out.

Tier levels

User accounts can reach different tier levels depending on their status. These represent the amount of points the customer can get per $1.00. The higher the tier, the more points they earn.
Refer to the tier list below for more details:

Tier 1: Inspired Beauty
5 points per $1
Gained upon creating an account

Tier 2: Obsessed Beauty
7 points per $1
Gained after spending $750

Tier 3: VIP Beauty
10 points per $1
Gained after purchasing the VIP membership

Q&A

Q: How can I earn loyalty points?
A: There are various ways to earn loyalty points. Creating an account with us already grants 500 points to the user. Navigating to the Rewards tab on our site will present a user with all of our methods to earn loyalty points.

You may also check it out at the link below:
https://www.igelbeauty.com/pages/rewards

Q: What can I redeem with loyalty points?
A: Customers can exchange their loyalty points for vouchers, essentially issued as gift cards. It starts at 500 reward points to redeem a $5 voucher and goes up to 100,000 reward points for a $1000 voucher. The gift card details will be emailed shortly after redemption and gift cards do not expire.

Q: Can I combine the redeemed loyalty point rewards with a discount code?
A: Yes, redeemed loyalty point rewards that have been converted into gift cards and discount codes can be stacked on top of each other.

Q: Help! I placed an order under a guest account. Can I transfer it to my primary account?
A: Good news! If you ordered through a guest account or a duplicate account, we are happy to inform you that we can merge your information (order history, reward points, contact information, and shipping information) to the primary account that you'd like to retain. Feel free to reach out to us at cs@igelbeauty.com and provide us with your order number so that we can initiate the merging process.

Q: Why do my points say it’s still pending?
A: Pending points can take up to 10 business days to be approved and applied to the account.

Q: Do special bundles earn points?
A: Special bundles, refill bundles, pallets, and other promotional items will not earn points. Please know that these bundles are already at their lowest or fixed price and cannot be combined with any other promotional offers, such as earning points to redeem discount vouchers. However, Collections like our Dip & Dap Duo Professional Collection 1-159 are eligible to earn reward points.

Q: Can I use other codes, an ongoing sale, or marked-down items on the site?
A: Yes! Redeemed loyalty point rewards that have been converted into gift cards (code to be sent to your registered email) and discount codes, i.e., LUNAR50, can be stacked on top of each other. You may also use your gift card codes on marked-down items on the site.

Feb 23, 2024

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